Terms and conditions

BHI Services, Inc Rental Agreement Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by BHI Services, Inc for occupancy of Vacation Property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that BHI Services, Inc rents to responsible adults over the age of 25 ONLY. DOWN PAYMENT/ PAYMENT: A reservation can be made with a 50% down payment paid by credit card when the reservation is made. Full payment is charged 30 days prior to scheduled arrival date. If a check (payable to BHI Services, Inc) or money order is not received by the due date, the balance will be charged to your credit card. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 30 days prior to arrival, full payment is due when the reservation is made. A $35.00 service charge will be incurred for any returned checks. BALANCE PAYMENT: If no other payment is received 30 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 30 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment, you can call with a different card. DAMAGE POLICY: We keep a credit card on file, we will not charge anything to your account without notifying you first. Credit Card Authorization form is attached to this contract. VRBO offers damage protection insurance if you would like to purchase. We will need proof of purchase. UPON ARRIVAL: Take a look around your rental. If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless were notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay (if you purchased the Vacation Rental Damage insurance). EMERGENCIES/ MAINTENANCE: In the event of a problem getting in your rental or if there are problems with condition or functionality of your rental, please immediately contact the BHI Services, Inc office (leave a voice message if no answer) at (910) 363-4955. If it is after office hours (8am-4pm) we will make every effort to return your call as soon as possible. If we do not promptly return your call and it is an urgent situation, you may call or text our emergency line at (910)471-3848. Otherwise, you will be contacted during normal business hours. ARRIVAL TIME: Check in is at 4 pm.. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time. Please remember trams book very quickly. Please make prior to your arrival. It is recommended to make those arrangements at the time of booking your rental home. The earlier the best! DEPARTURE TIME: Check out is at 10 am. Your prompt departure is appreciated so we can prepare the home for any incoming guests. If you have not arranged for a late check out, you may be charged $100 for each hour beyond 10 am you are still on property, at a minimum of one hour. If the home has not been vacated by 12 pm and cart returned to the home on charge, a fee equal to the rental rate of 2 days may be assessed. CANCELATIONS: We have a NO REFUNDS ARE GIVEN and ALL RESERVATIONS ARE FINAL UPON BOOKING. This will result in 100% loss of all payments. This loss can be avoided by purchasing VRBO trip insurance. You can also purchase independently at mytripinsurance.com. All reservation changes must be acknowledged in writing. POWER/ WEATHER RELATED CANCELATION: BHI Services, Inc does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, hurricanes, floods, power outages or forest fires. CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the rental at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more), and loss of any security deposit, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact BHI Services, Inc for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival. CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the home shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $75/hour, with a one hour minimum. This also applies to the property exterior, grounds, BBQs and carts. CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate or you may purchase at the market on Bald Head Island. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $75/hour, with a one-hour minimum: 1) Place used linens and towels in the laundry room and start a load of towels in the washer. 2) All dirty dishes, cookware and eating utensils should be placed in the dishwasher and the dishwasher ran upon departure. 3) Floors should be in generally good condition and ready to be vacuumed / swept by our housekeepers. 4) All household trash and garbage and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided outside. Homes are located in wooded settings where wildlife abounds - therefore, under NO circumstances should household refuse be deposited and/or otherwise left unsecured outside or additional charges may apply. All items need to be placed in the outside garbage bin and the garbage sign placed on "YES". This alerts the garbage men that garbage service is needed, 5) Refrigerator and microwave should be left clean and free of food. 6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease. 7) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags. 8) Please try not to leave any pet hair to a minimum. 9) GLITTER AND CONFETTI ARE NOT ALLOWED AT ANY PROPERTY, INSIDE OR OUTSIDE. 10) Cart(s) returned to charging area, placed on charge and garbage removed from the cart and placed in the garage cans. Also pick up any garbage left in the garage. LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the home's linens or towels outside. Bring items with you that you may need for sunbathing. One set of sheets / towel / wash cloth per guest are provided as well. SMOKING: Smoking is NOT permitted in any BHI Services, Inc Property. Smoking is allowed outside as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground or bring them into the rental. If there is any tobacco smell in the home after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning. PLUMBING: Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain. SATELLITE TV, INTERNET & PHONE CALLS: All properties are privately owned and have different subscription packages for cable and/or satellite and internet. BHI Services, Inc does not guarantee any programs, events or reception. Guest(s) are liable for ordering any Pay Per View - if Guest(s) does not use their own credit card for ordering, programming charges plus an additional $15.00 processing fee will be charged to the credit card we have on file. Some properties are equipped with a telephone; short calls within the U.S. are permitted. WOOD STOVE/FIREPLACE: Fireplaces are not to be used per our insurance. PETS: Pets are allowed as long as the applicable pet fees have been paid and the home is advertised as "Pet Friendly". Unauthorized occupancy of pets will result in immediate eviction and loss of all rents and deposits. If discovery of unauthorized pets is made after your departure, a penalty of $100/day plus any additional cleaning charges will be assessed. If you are given permission to bring a pet the following rules must be followed: 1) $300 plus taxes 2) No pets on any furniture or bedding. 3) Please do your best to remove all pet hair to avoid additional cleaning time/charges. 4) All waste must be picked up and placed in the garbage cans tied securely in trash bags. 5) Pets should not be left unattended in home unless crated. 6) Damage up to $1500 caused by authorized pets is COVERED if you opted in for the Vacation Rental Damage plan! Otherwise, guest assumes full responsibility for any damage caused by pet to be charged to credit card on file. 7) Any excessive cleaning that must be done will be charged to renter at rate of $75 an hour. LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $20 service fee. BHI Services, Inc is not responsible for lost or stolen items. RIGHT OF ENTRY: Guest(s) agree that BHI Services, Inc reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given). SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE HOME! When you rent the home, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the home. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults. BHI Services, Inc does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except emergency candles in case of power outage. INDEMNIFICATION & HOLD HARMLESS: While BHI Services, Inc and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. BHI Services, Inc and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including grills and golf carts) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. BHI Services, Inc and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, pools, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify BHI Services, Inc and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property. BHI Services, Inc www.BaldHead IslandServices.com baldheadislandservices@yahoo.com 910-363-4955 office 910-550-2200 fax